Privacy Policy

Circle of Life is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our online casino services. We take our responsibility to protect your information seriously.

This policy applies to all personal information we collect through our website, mobile applications, customer service interactions, and related services. By using Circle of Life, you consent to the data practices described in this policy.

We collect several types of information to provide and improve our services:

• Account Information: Name, date of birth, address, email address, phone number, and chosen username and password
• Identity Verification: Government-issued identification documents, proof of address, and payment method verification
• Financial Information: Payment card details, bank account information, transaction history, and deposit/withdrawal records
• Gaming Activity: Bet history, game preferences, session duration, and gameplay patterns
• Technical Data: IP address, browser type, device information, operating system, and website usage analytics
• Communication Records: Customer support interactions, chat logs, and any correspondence with our team

We also collect information automatically through cookies and similar technologies when you interact with our platform.

Circle of Life uses your personal information for several legitimate purposes. We process your data to create and manage your account, verify your identity as required by gambling regulations, and process your deposits and withdrawals securely.

Your information helps us provide personalized gaming experiences, recommend games that match your preferences, and keep our platform operating smoothly. We use technical data to improve website performance, detect and prevent fraud, and maintain the security of our systems.

We also use your information to comply with legal obligations, including anti-money laundering requirements, responsible gambling measures, and regulatory reporting. Communication data helps us provide customer support and resolve any issues you may encounter.

Under the General Data Protection Regulation (GDPR), we process your personal information based on several legal grounds. Contract performance allows us to provide our gambling services, manage your account, and process transactions as agreed in our terms of service.

Legal compliance requires us to verify your identity, monitor for suspicious activity, and maintain records as mandated by our licensing authority and applicable gambling laws. We also rely on legitimate interests for fraud prevention, system security, and improving our services, provided these interests do not override your privacy rights.

Where required, we obtain your explicit consent for specific processing activities, such as marketing communications or optional data collection.

Circle of Life shares your information only when necessary and appropriate. We work with trusted third-party service providers who help us operate our platform, including payment processors, identity verification services, and technical support providers. These partners are contractually bound to protect your information and use it only for specified purposes.

We may disclose information to regulatory authorities, law enforcement agencies, or other governmental bodies when legally required or to comply with valid legal processes. In cases of suspected fraud or illegal activity, we may share relevant information with appropriate authorities.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing occurs under strict confidentiality agreements and appropriate security measures.

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols, secure socket layer (SSL) technology, and regular security monitoring.

Access to personal information is restricted to authorized personnel who require it for their job functions. We conduct regular security assessments, maintain firewalls and intrusion detection systems, and follow established incident response procedures.

While we work to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and protect your account credentials.

You have several rights regarding your personal information under applicable privacy laws. You can request access to the personal data we hold about you and receive a copy in a structured, commonly used format.

You may request corrections to inaccurate information or ask us to delete your data in certain circumstances, subject to our legal and regulatory obligations. You can object to certain types of processing or request that we restrict how we use your information.

To exercise these rights, contact our privacy team through the methods listed below. We will respond to valid requests within the timeframes required by law, typically within 30 days.

Circle of Life uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Essential cookies are necessary for basic site functionality, while performance cookies help us understand how visitors interact with our platform.

We use functional cookies to remember your preferences and provide personalized features. Analytics cookies collect anonymous usage statistics to help us improve our services. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements. Account information is typically maintained while your account remains active and for a specified period after closure as required by gambling regulations.

Transaction records and identity verification documents are retained according to anti-money laundering and regulatory requirements, usually for five to seven years. We regularly review our data retention practices and securely delete information when no longer needed.

Your personal information may be transferred to and processed in countries outside your jurisdiction where our service providers operate. We put appropriate safeguards in place for international transfers, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

All international transfers comply with applicable data protection laws and maintain the same level of protection as provided within your jurisdiction.

Circle of Life does not knowingly collect personal information from individuals under 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. Our services are intended solely for adults who can legally participate in gambling activities.

If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our systems.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email or prominent website notices before they take effect.

The updated policy will include the effective date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer. You can reach us through our customer support system, email, or postal mail to our registered office.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your privacy concerns.